Operated by Winners Media Limited, trading as PupperWalk.
1. Acceptance
By creating an account or using PupperWalk ("the App"), you agree to these Terms. If you do not agree, do not use the App.
2. Service Description
PupperWalk provides a mobile platform for:
- Dog walkers to manage clients, schedule walks, send updates, and track routes
- Dog owners to receive walk updates, communicate with their walker, and manage dog details
3. User Accounts
Dog Walkers
- Must provide accurate business and contact information
- Are responsible for the safety and welfare of dogs in their care
- Must hold appropriate insurance and licences as required by local law
- Are responsible for obtaining client consent before collecting GPS data
Dog Owners (Clients)
- Must provide accurate information about their dogs, including allergies, behaviour, and medical conditions
- Must ensure emergency contact details are up to date
- Understand that walk updates and GPS data are provided by the walker and we do not independently verify them
4. Subscriptions and Billing
- Dog walkers may subscribe to paid plans for additional features
- Subscriptions are billed monthly
- Dog owners are never charged
- All prices displayed include VAT where applicable
- UK customers are charged VAT at the standard rate (currently 20%)
- Prices may change with 30 days' notice
- Refunds are handled in accordance with applicable consumer protection law and app store policies
- Winners Media Limited VAT registration number: GB452158305
5. GPS Tracking
- GPS tracking is an optional feature enabled by the dog walker
- Location data is collected only during active walks when the feature is enabled
- We do not guarantee the accuracy of GPS data, distance calculations, or route information
- GPS data is provided as an indicative record, not a precise measurement
- Walkers must inform their clients that GPS tracking is in use
6. Third-Party Location Services
Google Maps
- Distance calculations between walker and client addresses are provided by Google Maps Platform (Distance Matrix API and Geocoding API) and are estimates only — they should not be relied upon as precise measurements
- By using distance-related features, you consent to your address data being sent to and processed by Google's services in accordance with Google's Privacy Policy
- Distance and mapping features are Powered by Google
- We do not guarantee the availability, accuracy, or completeness of Google Maps data
what3words
- If configured, addresses may be converted using the what3words service
- what3words references are approximate location identifiers and should not be used as precise addresses for emergency purposes
7. Biometric Authentication
- PupperWalk offers optional biometric authentication (Face ID / Touch ID) for app access
- This feature is entirely optional and can be enabled or disabled at any time
- All biometric data is processed on your device by your operating system — PupperWalk never receives, stores, or transmits biometric data
- We are not responsible for the security or functionality of your device's biometric hardware or software
- By enabling biometric authentication, you acknowledge that anyone whose biometric data is registered on your device may be able to access your PupperWalk account
8. Waivers
- Waivers created by dog walkers are between the walker and their client
- PupperWalk stores waivers as a service but does not provide legal advice
- The enforceability of digital waivers depends on applicable local law
- We recommend walkers seek legal advice for their waiver content
9. Messaging
- Messages are private between the walker and client
- We do not monitor message content but reserve the right to investigate reports of abuse
- Do not share sensitive information (bank details, passwords) via messages
10. Content and Photos
- Users retain ownership of photos and content uploaded to the App
- By uploading content, you grant PupperWalk a licence to store, display, and transmit it for the purpose of providing the service
- Do not upload content that is illegal, offensive, or infringes third-party rights
11. Acceptable Use
You must not:
- Use the App for any unlawful purpose
- Impersonate another person
- Upload malicious content
- Attempt to access other users' data
- Reverse-engineer or scrape the App
- Use the App to harass or harm others
12. Liability
- PupperWalk is a platform connecting walkers and clients. We are not a party to the dog walking service.
- We do not vet, certify, or insure dog walkers
- We are not liable for injury, loss, or damage arising from dog walking services
- We provide the App "as is" without warranty of uninterrupted or error-free operation
- Our liability is limited to the amount you have paid us in the 12 months preceding any claim
13. Termination
- You may delete your account at any time
- We may suspend or terminate accounts that violate these Terms
- On termination, your data is handled in accordance with our Privacy Policy
14. Intellectual Property
- PupperWalk, the PupperWalk logo, and "Pupdates" are trademarks
- The App and its original content are protected by copyright
15. Governing Law
These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
16. Changes
We may update these Terms. Material changes will be notified via the App. Continued use constitutes acceptance.
17. Contact
legal@pupperwalk.com